Provides IT helpdesk support to a distributed team, managing device provisioning, troubleshooting technical issues, and maintaining core systems like Google Workspace and JAMF.

Manages a portfolio of ~100 enterprise customer accounts using digital tools and automation to drive adoption, retention, and renewal success at scale.

Build and maintain relationships with talent management clients, onboard them to the Foam platform, provide product training and support, and drive adoption across their organizations.

Provides advanced technical support and architectural guidance to enterprise customers, solving complex deployment issues via tickets and calls with 24/7 availability.

Manages technical relationships with law enforcement clients, ensuring Axon's safety and justice software solutions operate smoothly and meet customer needs.

Manages customer relationships and success outcomes for corporate clients, ensuring satisfaction and retention.

Manages customer relationships and ensures client success with manufacturing condition monitoring solutions.

Provide technical customer support via email, phone, and video calls for SaaS products, conduct onboarding sessions, and collaborate with product teams on bug reporting and improvements.

Handles client inquiries and technical troubleshooting for engineering services, working cross-functionally to resolve issues and improve support processes.

Manages customer relationships and ensures successful product adoption and retention for a cybersecurity SaaS company.

Provides Level I & II technical support to San Francisco office employees, managing hardware, software, SaaS issues, A/V operations, and vendor coordination.

Onboards hotel clients onto the Whistle messaging platform, providing training and support via multiple channels while building relationships to drive product adoption and retention.

Manages end-to-end customer onboarding for automotive software products, including configuration, training, and technical support to ensure successful implementation and adoption.

Manages technical support requests for frontend products, investigates client issues, and coordinates between support and engineering teams to resolve implementation and configuration questions.

Serve as frontline customer support for a telehealth company, handling patient inquiries, order verification, pharmacy coordination, and lead nurturing with white-glove service.

Provides Level I & II technical support to San Francisco office employees, managing hardware, software, SaaS issues, A/V operations, and vendor coordination.

Manages customer relationships and ensures client success with LivePerson's conversational AI platform, handling onboarding, training, and account health.

Resolves complex product issues for enterprise customers and provides technical support guidance.

Manages customer relationships and ensures success for defence and intelligence clients in the Middle East region.

Drives customer adoption, retention, and growth by ensuring clients successfully implement and realize value from PMS software solutions.