Provides IT helpdesk support to a distributed team, managing device provisioning, troubleshooting technical issues, and maintaining core systems like Google Workspace and JAMF.

Build and maintain relationships with talent management clients, onboard them to the Foam platform, provide product training and support, and drive adoption across their organizations.

Provides L3 technical support for Temenos Infinity banking platform, troubleshooting APIs, debugging issues, and resolving production incidents.

Provide end-to-end customer support via phone and email, troubleshoot product issues, and escalate complex cases to technical leads.

Handles customer inquiries via email and live chat, processes orders and returns in Shopify, and collaborates with internal teams to resolve issues.

Provides advanced technical support and architectural guidance to enterprise customers, solving complex deployment issues via tickets and calls with 24/7 availability.

Provide technical customer support via email, phone, and video calls for SaaS products, conduct onboarding sessions, and collaborate with product teams on bug reporting and improvements.

Handles client inquiries and technical troubleshooting for engineering services, working cross-functionally to resolve issues and improve support processes.

Provides customer support and assistance to customers via remote channels, handling inquiries and ensuring satisfaction.

Provides technical support for payment gateway and API customers, assists with integrations, and helps merchants understand platform features and security requirements.

Handles customer inquiries across email, chat, phone, and social media while creating engaging content and maintaining support documentation.

Handles inbound customer calls and inquiries for a bank's contact center, providing customer service and support.

Serves as a trusted technical advisor to strategic customers, managing support programs and cross-functional engagements to drive customer success and expansion.

Onboards hotel clients onto the Whistle messaging platform, providing training and support via multiple channels while building relationships to drive product adoption and retention.

Manages technical support requests for frontend products, investigates client issues, and coordinates between support and engineering teams to resolve implementation and configuration questions.

Serve as frontline customer support for a telehealth company, handling patient inquiries, order verification, pharmacy coordination, and lead nurturing with white-glove service.

Manages the customer journey and ensures B2B client success and satisfaction throughout their relationship with the company.

Manages the customer journey for B2B clients, ensuring satisfaction and retention through proactive support and engagement.

Provides customer support to tech companies and industry leaders as part of a global Support-as-a-Service team.

Provides customer support to pet insurance customers during Pacific Time business hours, handling inquiries and resolving issues.